Shipping Policy

WEB ORDERS

Orders placed after 2pm Pacific time will be processed on a best effort the same day.   Otherwise, they will be processed the following work day.

Return Policy

Consumables and Parts

Consumables and Parts returned within 14 days of purchase are refundable with a 25% restocking fee.

If you have a faulty consumable product (within 3 months of purchase), we ask that you return the product to PFS. Upon confirmation of the faulty product, we will provide a full credit or replacement.

Electronics and Boards 

Electronics and boards are not returnable.  Please contact our service department or your account manager to insure you are ordering the correct item.

General Shipping and Return Policy

Please contact PFS Customer Service at 714-238-1133 (sales1@pfsgraphics.com) to receive a credit/refund.  Alternatively, contact your account manager to discuss any potential fee waivers.  A return address will be provided for your use. Note that refunds are for the cost of the product only. You are responsible for return shipping costs and arrangements. All returns must be in their original, undamaged manufacturer packaging with a packing slip or invoice. The returned products are subject to inspection for damage or use prior to issuance of a credit or refund.  

Products returned after 14 days of purchase or without pre-authorization through Customer Service or your account manager will not be refunded.  

C.O.D returns will not be accepted.

Create an Online Account

I am a current PFS customer. How do I register?

Using Sage Account Code

If you know your company’s Sage Account Code, input the Sage Code under “Create an Account” on the Registration Page. Sage Account Codes are also on all PFS Invoices under “Customer No.”

Do Not Know Sage Account Code

If you do not know your Sage Account Code, please call PFS: 800-398-5283.

I am new to PFS and would like to open an account. How do I register?

Fill out the form on the Registration Page. After registration, an account will be created automatically. The designated email will act as the User Name for your account. Please keep your password on file. You may reset your password at any time.

Interested in Setting up a B2B Online Account

A B2B Online account will give you access to special pricing. Please indicate your interest on the Registration Page. We are happy to discuss any options with you and set your company up for on-going special savings.

MY ACCOUNT

How do I update my information?

Update account information by logging into the registered account. All information regarding your account can be found under “My Account.”

What if I forgot my password?

Reset password by clicking on “Forgot Your Password?” under the “Login” tab on the top right hand side of the web page.

ORDERING

How will I receive my order?

All orders are shipped UPS. Upon check out, the option to choose delivery time is found under “Shipping Method.”

Is there a delivery fee?

All shipping fees are calculated according to geography and the weight/dims of the order.

Is there Will Call?

Will Call is available for pick up only from the SoCal Warehouse. Pick up information is provided below. Warehouse hours for pick up are Monday – Friday from 8am – 4pm with a lunch break from 12pm-1:30pm.

Print & Finishing Solutions
1632 Sierra Madre Cir
Placentia, CA 92870
714-238-1133